Human beings do not smile and laugh enough.

They also tend to dislike the dentist. How can you CHANGE THIS for the BETTER?

Dr. Nacho’s Patient Likability System

  1. Upon entering the room, “Hi Mille. Are you excited to be here today?!”
  2. Patient smiles and gives you cray cray look.
  3. Why not? We are going to have such a GREAT TIME *This confirms that the patient knows what is being done. Great tip for shared understanding.
  4. Do your dental thing.
  5. Well, Millie. I know you are disappointed it’s over, but don’t worry. We will see each other again in <6 months, 2 weeks, whenevs)
  6. Be a genuine and caring human being (which you are!)
    What do you have planned for later today now that the fun part is over? (you smile, patient laughs)
  7. Say something nice about it. “Lunch at 10:32am the senior center sounds like fun!”
  8. Closer: Thank you for coming in today. I really appreciate it. Have fun at lunch!

The express version is 1-2-3-4-8! Try it and let me know how it goes, Dental Nacho-ers!

Your dentisting friend,
Paul “Dr. Nacho” Goodman