How to Have Tough Conversations With Your Patients, Your Team, and Yourself


A webinar appropriate for all dentists on conversations with patients. Attendees will identify and tackle difficult conversations that dentists come across on an everyday basis; through developing scripts and catchphrases you’ll become well equipped to deal with any tough conversations.

1 CE credit, AGD code 550



With Your Patients, Your Team, and Yourself

Watching this valuable video, you will learn:

  • How to identify tough conversations and whether they have to be had RIGHT NOW or can be postponed (not avoided) until a later time.
  • Developing repeatable scripts and catchphrases to streamline the tough conversation process.
  • When to go get help or decide to bail on the process.  Professionals are there for a reason.
  • Recognize that acute, unplanned stress negatively impacts YOU the dentist from a clinical, emotional, mental and physical angle.

During this webinar we will identify and tackle difficult conversations that dentists come across on an everyday basis.

This webinar will help you with developing scripts and catchphrases to ease your way through tough conversations.

Meet Your Instructor

Dr. Paul Goodman

While chief dental resident during his general practice residency and hospital fellowship at Albert Einstein Medical Center, Dr. Goodman received advanced training and also placed and restored 150 dental implants. He has been a faculty member for Hiossen Dental Implant Training Program for the past 10 years and has helped over 100 general dentists place their first dental implants. Additionally, he teaches dental residents at Albert Einstein Medical Center lecturing to dentists on placing and restoring implants.

A graduate of the University of Pennsylvania School of Dental Medicine, Dr. Goodman has been practicing dentistry for over 10 years and works with his brother in two locations in Mercer County, NJ. Dr. Goodman has purchased three dental practices and shares his personal experience with retiring dentists in managing the expectations of their patients and team members during the transition process. He is the founder of Rising Dentists Study Club and Rittenhouse Consulting, LLC – both in Philadelphia.


How do I access this course?

After purchasing, you will have access to a video recording of a live event.

Do I get CE credit for watching the video?

Yes, you will be eligible for 1 hour of CE credit for AGD code 550. We use CEZoom to facilitate the granting of CE credits, so you will need a CEZoom account, which is free. After completing the course, you will get a link to CEZoom to take a quiz for this course which will confirm your eligibility for the course CE.